Shipping, Returns & Policies

Last updated: August 1, 2026

Shipping

• Free Standard Ground on orders over $99 (3–7 business days via FedEx or UPS).
• Expedited — $19.99 (2–3 business days, FedEx 2Day).
• Express — $39.99 (1–2 business days, FedEx Overnight, orders placed before 1 PM PT).
• Orders containing drones require an adult signature on delivery.
• We ship to all 50 states, Puerto Rico, and APO/FPO addresses. We do not currently ship internationally.
• 98% of in-stock orders ship within 24 hours on business days. You'll receive tracking by email the moment your label is created.

Returns & Refunds

• 30-day returns from the delivery date on items in original, unopened condition — full refund to your original payment method.
• Opened but fully functional items may be returned within 30 days with a 10% restocking fee.
• Batteries, opened media, and items damaged by misuse are not eligible for return.
• Refunds are issued within 3–5 business days of the item arriving at our warehouse.
• To start a return, email returns@skylinedrones.com with your order number, or reach us on live chat. We'll email a prepaid label (deducted from refund for non-defective returns).
• Defective on Arrival (DOA): we cover return shipping in full and ship a replacement immediately.

Warranty

• All products carry the full 1-Year DJI US Limited Warranty, honored at any DJI service center in North America.
• We register your product serial number at purchase, so warranty claims never require a paper receipt.
• DJI Care Refresh (sold separately) covers accidental damage — crash, water, and drop handling. Ask us to add it within 96 hours of activating your aircraft.
• For warranty service you can also go directly to repair.dji.com — DJI's online repair system — using your registered serial.

Privacy Policy

We collect only what's needed to fulfill your order: name, contact details, shipping address, and payment confirmation tokens. We never see or store your full card number — payments are processed by Stripe, PCI-DSS Level 1 certified. We don't sell or rent personal data, ever. Order-related data is retained for 7 years for warranty purposes. You may request a copy or deletion of your data at any time by emailing privacy@skylinedrones.com.

Terms of Sale

• All prices are in USD and include no sales tax; applicable tax is calculated at checkout based on your ship-to state.
• Payment is due at order placement. We accept all major credit and debit cards, processed via Stripe.
• We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud — always with a full, immediate refund.
• It is the purchaser's responsibility to comply with local drone regulations, including FAA registration and TRUST (recreational) or Part 107 (commercial) requirements.
• DJI, Mavic, Air, Mini, Flip, Neo, Avata, Osmo, Ronin, and Power are trademarks of SZ DJI TECHNOLOGY CO., LTD. SkyLine Drones, Inc. is an independent authorized dealer and is not affiliated with or endorsed by DJI.