Shipping, Returns & Policies

Last updated: August 1, 2026

Shipping

• FedEx Express — FREE, delivered in 5–7 business days.
• Company Delivery — $9.99, delivered in 3–5 business days via SkyLine Logistics.
• Orders containing drones require an adult signature on delivery.
• We ship to all 50 states, Puerto Rico, and APO/FPO addresses. We do not currently ship internationally.
• 98% of in-stock orders ship within 24 hours on business days. You'll receive tracking by email the moment your label is created.

Returns & Refunds

• 30-day returns from the delivery date on items in original, unopened condition — full refund to your original payment method.
• Opened but fully functional items may be returned within 30 days with a 10% restocking fee.
• Batteries, opened media, and items damaged by misuse are not eligible for return.
• Refunds are issued within 3–5 business days of the item arriving at our warehouse.
• To start a return, email returns@skylinedrones.com with your order number, or reach us on live chat. We'll email a prepaid label (deducted from refund for non-defective returns).
• Defective on Arrival (DOA): we cover return shipping in full and ship a replacement immediately.

Warranty

• All products carry the full 1-Year DJI US Limited Warranty, honored at any DJI service center in North America.
• We register your product serial number at purchase, so warranty claims never require a paper receipt.
• DJI Care Refresh (sold separately) covers accidental damage — crash, water, and drop handling. Ask us to add it within 96 hours of activating your aircraft.
• For warranty service you can also go directly to repair.dji.com — DJI's online repair system — using your registered serial.

Privacy Policy

We collect only what's needed to fulfill your order: name, contact details, shipping address, and payment confirmation tokens. We never see or store your full card number — payments are processed by Stripe, PCI-DSS Level 1 certified. We don't sell or rent personal data, ever. Order-related data is retained for 7 years for warranty purposes. You may request a copy or deletion of your data at any time by emailing privacy@skylinedrones.com.

Terms of Sale

• All prices are in USD and include no sales tax; applicable tax is calculated at checkout based on your ship-to state.
• Payment is due at order placement. We accept all major credit and debit cards via Stripe, or USDT settled with our support team over live chat (order held 24 hours pending on-chain confirmation).
• We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud — always with a full, immediate refund.
• It is the purchaser's responsibility to comply with local drone regulations, including FAA registration and TRUST (recreational) or Part 107 (commercial) requirements.
• DJI, Mavic, Air, Mini, Flip, Neo, Avata, Osmo, Ronin, and Power are trademarks of SZ DJI TECHNOLOGY CO., LTD. SkyLine Drones, Inc. is an independent authorized dealer and is not affiliated with or endorsed by DJI.